Cancellation & Refund Policy

Before this page goes liveThe two business rules here (no refunds, cancel anytime) are final decisions from the founders. The exact disclaimer wording marked like this should still be confirmed with Acerti Legal so it holds up if a customer disputes a charge.

1.The Policy, in Plain Terms

Rule	What it means
No contracts	There is no minimum subscription term and no lock-in period.
Cancel anytime	You can end your subscription whenever you choose, with no advance-notice requirement.
Runs to period end	Your service continues through the last day of the billing period you've already paid for. It does not stop the moment you request cancellation.
No refunds, ever	We do not refund any amount paid, for any reason — including partial months, unused minutes or texts, dissatisfaction with the service, or early cancellation.

Both rules apply with no case-by-case exception. We use this simple, fixed policy instead of a refund window so that every customer is treated the same way, without judgment calls about eligibility.

2.How to Cancel

You can cancel either way:

Self-serve, through the Customer Portal: log in and cancel your subscription directly. This is the fastest way and takes effect immediately in our system for the end of your current period.
By email: write to contact@zeenphi.com and ask us to cancel your subscription. We'll confirm the cancellation and the date your service ends.

No approval step or eligibility check applies — a cancellation request is accepted as soon as it's received.

3.What Happens After You Cancel

Your AI agent, phone number, and account features keep working through the end of the billing period you already paid for.
Your subscription is set to not renew, so you will not be charged again.
At the end of that period, your service stops and your account is closed. Call recordings and transcripts are handled per the retention terms in our Privacy Policy.
We'll confirm your cancellation and end date in writing.

4.Failed Payments Are Different From Cancellation

If a renewal payment fails, that's not a cancellation. We'll attempt to recover the payment and notify you before any suspension. If payment continues to fail, your account may eventually be suspended or cancelled for non-payment, separate from a voluntary cancellation you request yourself.

5.Chargebacks and Payment Disputes

If you believe you were charged in error, contact us first at contact@zeenphi.com so we can look into it, before disputing the charge with your card issuer. Because our policy is no refunds under any circumstance, and this policy is presented to you at signup and referenced at every checkout, we will contest chargebacks that we believe are inconsistent with this policy, using records of your acceptance of these terms and your account's usage history.

6.Relationship to Our Terms & Conditions

This policy is part of, and incorporated into, our Terms & Conditions. If anything here conflicts with the Terms, this policy governs on cancellation and refund matters specifically.

7.Questions

See our Contact & Support page, or write to contact@zeenphi.com.

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